Frequently Asked Questions

  1. Registration:

    What should I do if I need to update my registration information, and whom should I contact?

    Please use the Contact Us link or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any updates needed to your registration information.

  2. Flights:

    How many pieces of luggage am I allowed to bring?

    Your ticket allows one carry on and one personal item. Checked bags may incur a fee, payable directly to the airline. Please check your airline’s website for specific baggage allowances and fees. American Airlines, United, Delta,

    Whom should I contact if I have questions regarding flights?

    For flight-related inquiries, please email The GRA Group at This email address is being protected from spambots. You need JavaScript enabled to view it.. They will respond within 24 hours.

    Is it possible to pay for an upgraded seat?

    Yes, upgrades are available if seats are still open. A credit card is needed to secure the upgrade.

    Can I use airline miles to upgrade my seat?

    Yes, you will have to call the airline directly.
    • Delta: 1-800-221-1212
    • United: 1-800-864-8331
    • American Airlines: 1-800-433-7300

    What if you are not seated with your travel companion?

    We apologize for the inconvenience. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it., and we'll do our best to help ensure you're seated together.

    What if I'm arriving from or departing to a different airport than originally booked?

    Yes. Extra nights can be arranged.EmailThis email address is being protected from spambots. You need JavaScript enabled to view it. with the number of extra nights you would like to add. We will provide cost information for extending your accommodations. Available options include:
    • Pre-cruise: Additional nights in Budapest
    • Post-cruise: Additional nights in Munich or Prague

    How can I add additional nights before or after the cruise?

    Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the number of extra nights you'd like to add. We'll provide cost information for extending your flights and accommodations.

    What if there is a discrepancy between the name on my ticket and my passport?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling, and we'll update the documentation accordingly

    What should you do if you can no longer go on the trip?

    Please reach out to your sales representative.
  3. Cruise Itinerary

    Embarkation & Disembarkation:

    What time is embarkation?

    Embarkation begins at 4:00 p.m. If you arrive earlier, you may store your luggage on board and explore Budapest until your stateroom is ready.

    What time is disembarkation?

    Disembarkation usually begins at 9:00 a.m., although earlier departures may be possible depending on docking arrangements.

    Cruise Itinerary
    Day Date Port Arrival Departure
    Day 1 - Monday 5/11/2026 Budapest   Embark
    Day 2 - Tuesday 5/12/2026 Budapest   9:30 PM
    Day 3 - Wednesday 5/13/2026 Bratislava 2:00 PM 11:00 PM
    Day 4 - Thursday 5/14/2026 Vienna 8:00 AM 11:30 PM
    Day 5 - Friday 5/15/2026 Weissenkirchen 8:30 AM 9:30 AM
    Day 5 - Friday 5/15/2026 Ybbs 1:30 PM 2:00 PM
    Day 5 - Friday 5/15/2026 Grein 4:30 PM 11:59 PM
    Day 6 - Saturday 5/16/2026 Linz 7:30 AM 10:30 PM
    Day 7 - Sunday 5/17/2026 Passau 8:30 AM 12:30 PM
    Day 7 - Sunday 5/17/2026 Vilshofen 4:30 PM  
    Day 8 - Monday 5/18/2026 Vilshofen   Disembark

  4. Dining:

    Are meals and beverages included on board?

    Yes. All meals on board are included. Breakfast features sparkling wine and juices, while lunch and dinner include beer, soft drinks, and unlimited wines with new selections offered daily. Guests can also enjoy a Sip & Sail Cocktail Hour with wine, beer, and spirits. In addition, gourmet coffee, tea, and bottled water are available around the clock.

    Does the ship take dinner reservations?

    The Main Restaurant offers open seating and does not require reservations. Dinner is served in a single seating, and our crew will serve you at your table with a variety of menu choices. Reservations for The Chef’s Table specialty restaurant can be made once you are on board.

    How are breakfast, lunch, and dinner served on board?

    All meals are served à la carte with full table service. Breakfast also includes a small buffet, and select items are available at the culinary action stations, such as made-to-order breakfast bowls. Breakfast, lunch, and dinner are served at your table with multi-course menus offering a wide variety of choices, including vegetarian and gluten-free options.

    What type of cuisine is served on board?

    All meals are prepared by expert European chefs and feature both regionally inspired and Western cuisine. Dishes are crafted with fresh, locally sourced ingredients whenever possible.

  5. Staterooms:

    Who should I contact if I have questions regarding my stateroom?

    For stateroom-related inquiries, please use Contact us Link or email This email address is being protected from spambots. You need JavaScript enabled to view it..

    What amenities are included in staterooms?

    Staterooms feature:

    • Plush bedding, robes, slippers
    • Marble bathrooms with multi-jet showerheads
    • Entertainment-On-Demand system: TV, movies, music, and complimentary Wi-Fi
    • Daily bottled water, in-room safe, hairdryer, desk, and telephone

    Are phones available in staterooms?

    Yes. You can make ship to ship and ship to shore calls—charges are billed to your onboard account.

  6. Onboard Experience:

    Is Internet available on board?

    Yes. High-speed Internet is included via the Entertainment-On-Demand system, and complimentary Wi-Fi is available throughout the ship.

    Are excursions included?

    Yes. Each stop on the itinerary includes one excursion at no additional charge.

    Is there an elevator on board?

    Yes. Amabella is equipped with an elevator serving the top passenger decks, reception, and restaurant. Please note it does not reach the Sun Deck or the lowest passenger deck.

    What is the dress code?

    our attire onboard should strike a balance between comfort and sophistication, with flexibility for excursions during the day and casually elegant evenings.
    • Shore Excursions (Daytime): Comfortable, layered clothing that adapts to changing weather is recommended. Bring comfortable walking shoes for tours. Workout clothing is suggested if you plan to use the gym, join wellness activities, or participate in active tours such as hiking or biking. Depending on the season, layers are especially helpful.
    • Dinners (Evening): Casually elegant outfits are appropriate. We recommend packing at least one dressier option for the Captain’s Dinner, La Chaîne des Rôtisseurs dinner, or an evening concert.

    What amenities are available on board?

    AmaBella offers a variety of amenities designed for relaxation, wellness, and enjoyment during your cruise, including:
    • Heated pool on the Sun Deck
    • Fitness room
    • Beauty Salon & Spa – various hair and beauty treatments as well as massages are available; please inquire at Reception for the list of services and to schedule an appointment
    • Gift shop
    • Lounge with panoramic views and nightly entertainment

    What language is spoken on board?

    The official language on all ships is English. Most crew members speak fluent English, and all announcements and lectures are given in English. In addition, all local guides are fluent in English.

    What is Tethering or “Double Docking”?

    River ships in Europe often share docking ports. This means that at times your ship may be docked directly alongside one or two other river ships. During these periods, the view from your stateroom may be temporarily blocked by a neighboring ship. In some cases, docking next to another vessel may also require navigating stairs, lobbies, or narrow gangways in order to go ashore.

    Do I need to bring a converter or adapter?

    Yes. Electricity on board is 220v with 2-pin outlets, so you may need to bring the appropriate adapter and/or converter depending on your appliances. Please don’t worry if you forget, as most everyday needs are covered, and many devices (like phones and laptops) already have dual-voltage chargers. For safety reasons, personal curling irons, hair straighteners, kettles, and heating pads are not permitted. However, a limited number of safety-approved curling irons and hair straighteners are available to borrow at reception.

    Is air conditioning available in the staterooms?

    Yes. All staterooms in Europe are equipped with individual climate control, allowing you to adjust the temperature in your room for maximum comfort throughout your cruise.

    Are bicycles available?

    Yes. Each of our ships have a limited number of complimentary bicycles and helmets available for use when the ship is docked. Guests may sign them out for independent exploration or join one of the guided bicycle excursions offered on many sailings. Guided tours can be reserved once you are on board. Bicycles are available in three sizes (S, M, L) accommodate different riders.

    Can you accommodate food allergies or dietary restrictions?

    Yes, we aim to accommodate special dietary needs when notified in advance. Kosher meals are not available.

    Are audio headsets provided during tours?

    Yes, audio headsets are issued during excursions so you can clearly hear the guide at all times.

    What happens if river water levels change?

    AmaWaterways monitors conditions closely and may adjust docking, modify excursions, or arrange alternate transportation as needed. Historically, the Spring season on the rivers of Europe is rarely affected by low water levels.

    Is smoking allowed on board?

    Smoking is prohibited indoors. It is only permitted in the designated area at the aft of the Sun Deck.

    Is there laundry service on board?

    Yes, laundry services are available on board for a fee. A price list will be provided in your stateroom. Please note that dry cleaning is not available.

    Tipping

    Gratuities are included. However, if someone’s service exceeds your expectations, you are more than welcome to offer an additional tip at your discretion.

  7. General:

    When will I receive my travel documents?

    Boarding passes, cruise documents, and final itinerary will be mailed one month prior to your departure.
  8. New Section - Time Zones

    Time Zones:

    • All locations on the cruise observe Central European Time which is 6 hours ahead of Eastern Standard Time
      • Example: If it is 8:45 PM on the cruise it will be 2:45 PM EST.
    Day Date City Time Zone Sunrise Sunset
    Day 1 - Monday 5/11/2026 Budapest CET 5:01 AM 8:08 PM
    Day 2 - Tuesday 5/12/2026 Budapest CET 5:09 AM 8:10 PM
    Day 3 - Wednesday 5/13/2026 Bratislava CET 5:09 AM 8:22 PM
    Day 4 - Thursday 5/14/2026 Vienna CET 5:16 AM 8:26 PM
    Day 5 - Friday 5/15/2026 Weissenkirchen - Grein CET 5:16 AM 8:33 PM
    Day 6 - Saturday 5/16/2026 Linz CET 5:14 AM 8:37 PM
    Day 7 - Sunday 5/17/2026 Passau - Vilshofen CET 5:25 AM 8:44 PM
    Day 8 - Monday 5/18/2026 Vilshofen CET 5:22 AM 8:45 PM

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SRS and its’ affiliates act only as an agent for the services furnished as such. SRS does not provide liability insurance for protection of individuals who may participate in the trip program. Participant’s hereby release SRS from any lost, cost, injury, expense or damage to persons or property which results directly or indirectly from any act, whether negligent or otherwise, of commission or omission (including but not limited to delays) of any person, firm or corporation which provides products or services in connection with the trip; including but not limited to transportation services, lodging, food and beverage, excursions, sightseeing, luggage handling, tour guiding or escorting.

NOTE: U.S. citizens must present a valid passport book for this trip. Allow up to eight weeks to obtain a new or renewed passport. Your passport MUST have at least six (6) months validity from the date you will be returning to the United States. Please refer to The U.S. Department of State website for additional information on obtaining a passport www.travel.state.gov.

Notice on COVID-19

Please understand the contagious nature of COVID-19 and by entering the airplane to embark on this trip you voluntarily assume the risk that you may be exposed to or infected by COVID-19 while traveling. Such exposure or infection may result in personal injury, illness, permanent disability, and possible death. By embarking on this journey you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind.

As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include, but are not limited to: curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, self-quarantine requirements and COVID test results. By embarking on this trip, you agree that you are ultimately responsibility for yourself and your traveling party to have all the necessary provisions for travel (such as COVID test results, pre-travel questionnaires, etc.) Moreover, you understand that you are responsible for the necessary documents (such as COVID test results, pre-travel questionnaires, etc.) considering COVID-19, in order to travel to the above stated destination.

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